How far in advance should I book pet travel? +
We recommend booking at least 4–6 weeks before your intended travel date for domestic journeys, and 8–12 weeks for international relocations. This allows adequate time to complete health certificates, obtain vaccination records, process import permits, and arrange airline-approved travel crates. Some destinations — particularly Australia, New Zealand, and Japan — may require even longer lead times due to complex quarantine requirements.
What happens to my pet during the journey? +
Your pet's welfare is our absolute priority. For road journeys, your pet travels in a specially designed, climate-controlled vehicle with a trained handler. For air travel, pets travel in airline-approved, IATA-compliant kennels in the temperature-controlled hold. Throughout the journey, welfare checks are conducted at regular intervals, water is provided at every opportunity, and our team monitors your pet's condition continuously. You receive notifications and updates at every major milestone.
What are the requirements for flying with a pet? +
Requirements vary by destination country and airline. Generally, your pet will need an up-to-date vaccination record (especially rabies), a health certificate issued by an accredited veterinarian within 10 days of travel, and an IATA-compliant travel crate of the correct size. Many countries also require microchipping, parasite treatment certificates, and country-specific import permits. Our documentation team will prepare a complete checklist specific to your pet's destination as part of your booking.
Can brachycephalic (flat-faced) breeds travel safely? +
Brachycephalic breeds — including Bulldogs, French Bulldogs, Pugs, Persian cats, and similar breeds — require special consideration for air travel due to their breathing physiology. Many airlines have restrictions or outright bans on these breeds in certain conditions. Our veterinary advisors will assess your specific breed and health status, recommend the safest travel method (which may include ground transport), and work with airlines that have appropriate protocols for short-nosed breeds. Safety always comes before convenience.
Will my pet have to go into quarantine? +
Quarantine requirements depend entirely on your destination country and your pet's health documentation. Countries like Australia, New Zealand, the UK, and Japan have strict biosecurity rules that may require quarantine stays of varying lengths. However, if your pet's documentation is complete, vaccinations are current, and all requirements are met well in advance, many destinations can be entered with minimal or no quarantine. Our team will brief you fully on quarantine requirements for your specific destination from the outset.
How do you ensure my pet is comfortable during long journeys? +
Comfort planning begins long before travel day. We advise on crate acclimatization to reduce travel anxiety, work with your vet on whether calming supplements are appropriate (sedation is not recommended for air travel), and design travel itineraries that minimize transit times and connections. During the journey, your pet receives fresh water, familiar comfort items, and regular welfare checks. Our handlers are trained in recognizing stress signals and have protocols to respond to any signs of distress.