Global logistics across 170+ countries
Modern office support team at work
Support

Customer Support Portal

CEVA Logistics provides 24/7 global customer support across all time zones. Our dedicated support teams are staffed by qualified logistics specialists — not automated queues — ensuring every enquiry receives an expert response, wherever and whenever you need it.

How to reach us

Multiple support channels — available around the clock.

Every enquiry is handled by a real logistics expert. Choose the channel that works best for you.

Phone

Phone Support

+1 (800) CEVA-LOG

24/7 global support line staffed by dedicated logistics specialists across all major time zones.

Email

Email Support

support@cevalogistics.com

Submit your enquiry by email and receive a response from a qualified logistics expert within 4 hours.

Live Chat

Live Chat

Available 24/7

Connect instantly with a support agent through the CEVA customer portal — available around the clock, every day of the year.

Emergency

Emergency Freight

Dedicated hotline

A dedicated emergency freight hotline for urgent and critical shipments that cannot wait. Available 24/7 for time-sensitive escalations.

Global offices

Regional hubs and headquarters across six continents.

With offices in 170+ countries, a CEVA support team is always close to your supply chain. Find your nearest regional hub below.

Support services

What we can help with.

Our support specialists are equipped to assist with every stage of your logistics journey — from first enquiry to final delivery.

  • Shipment tracking and status updates
  • Freight quotes and rate inquiries
  • Customs clearance and documentation
  • Claims and insurance support
  • Invoice and billing queries
  • Service level escalations
  • New account setup and onboarding
  • API and technology integration support
CEVA Logistics support team collaborating
Get in touch

Send us a message.

Complete the form below and a CEVA support specialist will respond within 4 hours during business hours, or at the start of the next business day.

24/7 Global support

Support that never sleeps.

CEVA operates a follow-the-sun support model, with specialist teams in Asia-Pacific, Europe, and the Americas handing off seamlessly to ensure continuous coverage. Wherever your cargo is moving — and whatever the hour — a CEVA expert is ready to help.

Track a shipment →
CEVA Logistics global support operations centre
Immediate assistance

Need immediate assistance?

For urgent freight, shipment exceptions, or time-critical escalations — our support teams are standing by around the clock. Call our emergency hotline or use live chat for an instant response.